Front office is the center of hotel service and the main revenue center of the hotel. why this department is very important in the hotel. Because it has really important functions such as :
1. Revenue center
As we know A hotel is an establishment that provides lodging paid on a short-term basis. So the main product of the hotel is their rooms logically their biggest revenue is come from it. The hotel room is prepare by the Housekeeping department and sell by front office department.
2. Service center
A lot of hotel is providing different service depend on their class, but front office department is always be the brain of the service when the other act as the body part to exceed the costumer satisfaction.
3. Create the hotel image in costumer mind
What's on your mind if you just arrived in the hotel and someone open your taxi door and say "Welcome to our hotel, How are you ?" with his big smile. Front office job is to create the first and the last impression of the hotel.
4. Information Center
When the guest want to know regarding the hotel facilities, tour arrangement, good restaurant nearby, recommended activity, the Front Office team will be glad to assist them.
I hope this article can give more knowledge and help every single hotelier. I am sorry if is there any mistake in my English because is not too easy to learn English if you don't have a native speaker parent LoL.
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